Contact us

Email:

If you have anyqueries when using our site, ordering from us, starting up an account ortracking the progress of your order, we have a list of Frequently Asked Questions that will guide you every step of the way.

Alternatively, if you cannot find the solutionto your question, click here to send a message to our excellent customer serviceteam who will use their expertise to help you on your way.

Our dedicated and passionate team of staff willalways try to respond to all queries within 1 working day.

We always try our best to answer all queries within 1 working day.


Telephone:

For all queries via telephone, please call ourexcellent Customer Service Team on 0161 813 1487 any time during the followinghours (presented in UK time).

  • Monday – Friday (8am to 8pm)
  • Saturday – (9am – 4pm)
  • Sunday (10am – 2pm)

Charges

Calls will be charged at 5p per minute from a BT Landline (UK);however, costs from other service providers may vary.


Write:

Please feel free to write to us with all queries at the officeaddress provided below. PLEASE take note that this address is not the correctone to send items back to. If you need to return a product to us, pleasecontact Customer Service who will advise you how to proceed.

Myprotein Customer Service Department
The Stables,
Gadbrook Park,
Gadbrook Way,
Rudheath,
Northwich,
Cheshire,
United Kingdom,
CW9 7RA


Feedback:

As the biggest onlineSports Nutrition brand in the World, we are continuously looking for ways toimprove and motor on towards our 2020 Global Mission Statement. For thisreason, we would love to hear your opinions and comments on the service weprovide alongside new ideas that we can exploit. You can do this by emailingour Customer Relations Team on feedback@myprotein.com. This makes your experience and journeywith us that little bit more special.

Please take note: Customer Relations cannot respond to customer service enquiries,so if you have a question about shopping with us, or about an order you havealready placed, you can contact Customer Services using our online MessageCentre. Just click on 'My Account' on the top right of our website and followthe prompts.

The Customer Relations Team opening hours are Monday - Friday 9amto 6pm (UK time).


Useful Links

Interested in working at Myprotein?

If you are keen to add your skills and expertiseto a passionate, resilient and committed workforce, simply send an emailattaching an up-to-date CV to recruitment@thehutgroup.com.


Vend and Trade Opportunities 

If you would like to discuss working in partnership withmyvitamins.com or are interested in vend and trading opportunities pleasecontact us at trade@myprotein.com and we will respond to you promptly.

  • Once your application has beenaccepted and your account is set up, you will be issued with a unique code touse for ordering your products at the agreed discounted rates.
  • Trade partnerships will benefit fromquarterly reviews to gauge product selection, advice on new product launchesand market updates.
  • All trade business is supplied on anex works basis.

No1 online in the world now offering Trade Partnerships

Formed back in 2004, Myprotein has expanded ata breath-taking rate having recently celebrated our 12th successfulBirthday. Recently ranked 21st in the Sunday Times Fast-Track 100 list, we arenow the World’s No 1 online Sports Nutrition supplier and have recentlylaunched In Austria, Switzerland, Czech Republic,Belgium, Ireland, South Africa, Canada, Cyprus and Iceland.

Myprotein is now working in partnership withvarious independent gyms, sports clubs, sports nutrition distributors,Independent retailers and health food wholesalers to bring proven products,service and revenue to a wider audience.

Partnership terms & process
Here at Myprotein we have gone that extra mile to devise our TradePartnership platform to be as simple and effective as possible to implement.This way, you get more time to promote the products!

To support you every step of your Myprotein customer journey,Myprotein.com (now operating in 33 different countries) provides you withexpert knowledge and advice on over 700 products including: supplementation,nutrition, clothing and accessories. This makes the selection of products tosuit customers needs an easy but effective process.

Also, don’t forget, help is always at hand withthe expertise of our Customer Services team and New Product department at yourdisposal to support you along the way.

Trade Partnership process

  1. Exploratory meeting to discuss ordervalues, supply needs and carry out due diligence checks.
  2. Once your application has beenaccepted and your account set up, you will be issued with a unique code to usefor ordering your products at the agreed discounted rates.
  3. Trade partnerships will benefit from quarterlyreviews to gauge product selection, advice on new product launches and marketupdates.
  4. All trade business is supplied on anex works basis.
  5. It's that simple! Contact us today to find outmore about Myprotein Trade to benefit from working with the World’s No1 On lineprovider!

    Trade Partnerships

    Tel: 0845 474 2359
    Overseas: 44 845 474 2359
    E-mail: trade@myprotein.com